Table of Contents

An opening

Analysis and Discussion Networks Growth

Medical Personnel Allocation

Administration of Resources

In conclusion

Sources

An opening

Original: We are excited to present our product

Paraphrased: We are thrilled to unveil our product

Banner Health is a health care company located in Arizona. Banner Health is a medical facility with more than 48,000 staff. Banner Health provides services such as primary and outpatient care. Peter Fine, who is the head of the US branch, manages it. Banner Health was formed in 1999 through the merger of Samaritan Health with Lutheran Health. Banner Health’s mission is quality care. Banner Health’s management has established a mission to guide its operations. (Press, 2002) At Banner Health, professionalism is important. Health professionals who are familiar with the evolving health system will be nurtured. Health organizations believe that qualified health professionals can help them advance in the market. In the discussion, Banner Health will be asked to discuss its readiness to respond in a decade’s time to the needs of the citizens. Banner Health has developed a strategy to meet the needs of citizens.

Analysis and Discussion Network GrowthBanner Health’s strategic plan is to supervise expansion of operations. Health care demand has grown and new branches are necessary. Banner Health’s ability to achieve this goal will help it develop a strong network of health care. The organization is committed to advancing health care through innovation. Banner Health management points out that network system development will allow the organization to reach more people. This policy will improve health care and coordination between branches by implementing it. Banner Health’s network will be larger, and this will lead to better health services as well information sharing. With the growth of the network, Banner Health will be able to better understand health issues. Banner Health’s analysis will help them to come up with solutions by using evidence based research.

The success of health-care delivery is dependent on the policies organizations have adopted regarding staffing. Banner Health’s new staffing policy is designed to improve efficiency. Staffing issues in certain departments can affect the quality of healthcare. Communication and implementation are used to oversee employee issues. The importance of nurse staffing in enhancing the flexibility of an organization cannot be overstated. Banner Health’s management has opted for a balanced staffing approach to meet the growing demand of patients. American Nurses Association’s report revealed that staffing shortages caused gaps in healthcare delivery. Banner Health’s top priorities include the development and improvement of nurses’ skills. It has introduced shifts and made other changes in the nurse staffing to reduce fatigue. Management has implemented a series of changes after employees complained about being overworked (Lineweaver & American Nurses Association).

Banner Health is able to provide cost-effective care through resource management. Banner Health has established policies to ensure prudent financial management, including auditing. Evaluation of resource usage improves the efficiency. Banner Health is aware of the risks associated with poor operating structures. Banner Health was able to document service changes through resource management. The organization’s fiscal policy should be geared towards managing the use of its resources. Reviewing the implementation of health care will help to determine how much resource is being consumed. Management should discuss cost-saving measures. The organization mobilized resources in order to cope with the growing healthcare sector.

Patient Satisfaction Banner Health made improvements in service standards to improve the health care system. To measure its success, the organization developed benchmarks for patient satisfaction. Banner Health’s readiness to promote healthcare is shown by a high level of patient satisfaction. Banner Health has improved its services to better meet the needs of patients who have difficulty accessing healthcare. The organization provides training to its employees in order to increase professionalism. Banner Health’s strategic plan also includes technology application. The management invested in the technology to better understand trends among patients. The organization’s information systems have improved operations (Press, 2002). Nurses within an organization, for example, can share information with each other and forecast patterns of patients. The organization’s technology has helped improve service delivery and increased output. Banner Health uses a variety of strategies to increase patient satisfaction, including the coordination of employees in health care. Management has implemented measures to improve flexibility in nurses. The organization provides training to its health professionals on patient satisfaction and how to deal with challenges. Banner Health is a team that demonstrates coordination and collaboration to achieve better outcomes for its patients.

Singapore Airlines and Banner Health – Comparison Singapore Airlines is one of the leading flight companies around the globe in terms customer service and management. Singapore Airlines is a leader in terms of leadership, which is one of many factors that contribute to its success. Singapore Airlines’ management uses a leadership approach that includes all employees to address issues. Leadership is important to the organization. Singapore Airlines’ senior staff members explore options aligned with the company’s mission. Singapore Airlines management is crucial in shaping the company’s brand and service delivery. Singapore Airlines’ service delivery model is not comparable to Banner Health. Banner Health tries to meet the needs of patients, but policy changes are still needed (Fottler Khatri & Savage 2010). Poor training and bureaucracy are among the challenges that Banner Health faces in promoting its customer service. Banner Health has failed to deliver on the strategic alternatives it developed, given current market conditions.

Singapore Airlines places organizational culture second. Singapore Airlines embraces a model of openness in which employees come from different backgrounds. The organization is taking the necessary steps to foster employee collaboration and innovation. The company, for example, allows its employees to submit ideas to improve operations. The relationship between management and staff is good. Banner Health’s organizational culture is based on socialization between staff and patients. Patients and health professionals are able to interact in a positive way, which is required by law. Banner Health’s nurses enjoy warm relationships with management that lead to improved output. Banner Health uses team-cohesion activities to motivate its employees. Singapore Airlines vs Banner Health’s last comparison involves learning. Singapore Airlines’ policy on learning is aimed at training its employees. The airline invests heavily in its staff to deliver the excellent service promised by the company. The management believes that giving employees more power can improve the health of their patients. Banner Health encourages employees to receive training, but it does not go as far as Singapore Airlines.

ConclusionThe evaluation has demonstrated that Banner Health is capable of providing health care. Banner Health’s readiness to address health care challenges in the coming decade can be seen through nurse staffing, resource management and network growth. Singapore Airlines vs Banner Health comparison has revealed their differences. The comparison between Singapore Airlines and Banner Health has revealed strategic differences that have implications for service delivery.

Sources

Fottler, M. D., Khatri, N., & Savage, G. T. (2010). Strategic Human Resource Management in Health Care. Bingley, UK: Emerald.

Lineweaver and the American Nurses Association collaborated on a project. (2014). Nursing staffing 101: a decision guide for RNs.

Silver Spring: American Nurses Association. Press, I. (2002). Patient satisfaction: Determining, evaluating, and improving care experience. Health Administration Press, based in Chicago, IL.